Frequently Asked Questions

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Horizons provides comprehensive psychiatric evaluations, psychiatric medication management, and supportive psychotherapy for children and adults. Treatment is individualized to address each patient's unique mental health needs, concerns, and goals.

Horizons provides supportive psychotherapy as part of psychiatric medication management appointments when clinically appropriate. Supportive psychotherapy may focus on emotional support, coping strategies, stress management, and navigating everyday challenges.

We do not offer standalone or ongoing individual psychotherapy sessions. When appropriate, we strongly encourage patients to establish care with a dedicated therapist for more comprehensive, consistent therapeutic support.

Medication management and individual psychotherapy often complement one another, providing a more comprehensive approach to mental health treatment.

Your initial appointment will include a comprehensive psychiatric evaluation, during which we will discuss your current concerns, psychiatric and medical history, symptoms, and treatment goals. Together, we will explore treatment options and develop an individualized plan of care.

Not necessarily. Medication recommendations are based on a comprehensive clinical assessment, including your symptoms, medical history, previous treatments, and individual needs. Prescriptions are provided only when clinically appropriate.

Horizons provides evaluation and treatment for a wide range of psychiatric conditions, including depression, anxiety disorders, ADHD, bipolar disorder, OCD, and other mental health concerns. We also have specialized experience working with individuals with intellectual and developmental disabilities.

Yes. Horizons provides psychiatric services for children, adolescents, and adults. Treatment is individualized based on developmental needs, clinical concerns, and the involvement of parents or legal guardians when appropriate.

Yes. Horizons offers telehealth appointments for eligible patients physically located within New York State at the time of their appointment. In-person appointments are also available at our Amsterdam, NY office.

The appropriateness of telehealth is determined based on individual clinical needs.

The frequency of follow-up appointments depends on your diagnosis, symptoms, medications, and individual treatment needs. Appointments may be more frequent when initiating or adjusting medications and less frequent once symptoms are stable.

Your provider will work with you to determine an appropriate follow-up schedule.

Patients are encouraged to request prescription refills during scheduled appointments whenever possible. For refills needed between appointments, please contact our office or use the secure patient portal.

Please allow adequate time for refill requests to be reviewed and processed. Certain medications may require a follow-up appointment before additional prescriptions can be issued.

If you experience medication side effects or have concerns about your treatment, please contact our office to discuss your symptoms and determine the appropriate next steps.

For severe or potentially life-threatening reactions, seek immediate emergency medical attention.

Horizons works with participating insurance plans. Please contact our office to verify current insurance participation and discuss payment options.

Patients are encouraged to confirm their mental health benefits, copayments, deductibles, and coverage requirements directly with their insurance provider.

We understand that unexpected circumstances arise. Patients are asked to provide advance notice when canceling or rescheduling an appointment.

Please refer to our office policies for specific cancellation requirements and information regarding missed appointments.

Patients may contact our office by telephone or through the secure patient portal for nonurgent questions and concerns.

Messages are reviewed during regular business operations. Communication between appointments is not a substitute for a scheduled clinical evaluation, and certain concerns may require an appointment.

Horizons is an outpatient psychiatric practice and does not provide emergency or crisis services.

If you or someone else is experiencing an immediate medical or psychiatric emergency, call 911 or go to the nearest emergency department.

For mental health crisis support, call or text 988 to reach the Suicide & Crisis Lifeline.